Refund Policy

Ticketing Refund Policy:

At Tickify, we aim to deliver top-notch ticketing experiences. Should an issue arise with your purchased ticket, refunds are determined solely by the event organizer's discretion.

Initiating a Refund Request:

For any ticket-related refund requests, please reach out to us using the methods below:

When contacting us, please ensure you provide your ticket reference number. Refund requests should be made within 24 hours after the event's scheduled date. We'll guide you further on the refund process, which can vary based on the event organizer's guidelines and the event's location.

Associated Shipping Costs:

For any physical ticket or merchandise returns, customers bear the return shipping costs to our facility. Tickify will cover the delivery charges for any replacement items shipped back to the customer.

Important Considerations:
  • Tickets, membership cards, and similar document-based purchases are generally non-refundable.
  • Refunds or exchanges are typically considered only in cases where the event is significantly impacted or canceled without an alternative date.
  • Tickets bought during promotional offers or sales might have specific conditions for refunds or exchanges, based on the event organizer's policy.